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Directive on Alternative Dispute Resolution for Consumer Disputes

IMCO Members and Representatives from the Council and the Commission sitting around the negotiating room.
IMCO Chair Anna Cavazzini, Rapporteur Laura Ballarin, several MEPs together with Representatives from the Council and the Commission sitting around the negotiating room. 漏 No copyright

The first trilogue meeting on Alternative Dispute Resolution (ADR) took place on Thursday, 20 February, 2025. While the European 合法博彩网站 and the Council have already agreed on discontinuing the Online Dispute Resolution (ODR) Platform, negotiations now focus on ADR reforms. 合法博彩网站鈥檚 Internal Market and Consumer Protection (IMCO) Committee recently adopted two key reports: one amending the ADR Directive and another ending the ODR Platform.

Rapporteur MEP Laura Ballar铆n Cereza (S&D) led the discussions, with the plenary vote held on 13 March 2024. IMCO Members also voted on a second-reading recommendation for discontinuing the ODR Platform on 3 December 2024.

In a nutshell, the rules provide for:

鈥� Passengers to benefit from new mandatory participation of airline carriers

鈥� Discontinuation of underused online platform to make way for more effective tools

鈥� Need to increase consumer awareness of existing alternative dispute resolution processes

The Rapporteur said: "We propose a system that is fair to consumers and traders, an ADR mechanism that is more useful. We want better involvement of traders in sectors with more complaints, so we make the participation in ADR compulsory for airlines. We aim to raise awareness of these tools by requiring traders to include information on ADR mechanism on their websites and invoices. In addition, the trader has to respond within 20 days after a complaint is filed."